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Michigan Chapter of APCO

2600 Nashville Rd.
Hastings, Michigan 49058

The Voice Behind the Call

Across Michigan, Public Safety Telecommunicators serve as the critical first link in the emergency response chain. This video highlights the dedication, professionalism, and expertise of the men and women who answer the call — every hour of every day.

As proud members of Michigan APCO and Michigan NENA, we recognize that 9-1-1 professionals are more than call takers and dispatchers. They are highly trained emergency communications specialists who provide lifesaving instructions, coordinate multi-agency responses, ensure responder safety, and serve as the calm presence in moments of chaos.

Before responders arrive on scene, telecommunicators are already at work — gathering critical information, prioritizing resources, providing Emergency Medical Dispatch instructions, and maintaining constant communication with field personnel. Their decisions, composure, and expertise directly impact outcomes.

This video offers a behind-the-scenes look at the skill, technology, teamwork, and unwavering commitment that define Michigan’s 9-1-1 community. It is a tribute to the unseen professionals whose voices guide the response when seconds matter most.

Public safety communications is a profession built on resilience, precision, compassion, and service. We are proud to stand together in advancing excellence, advocating for our workforce, and supporting the continued evolution of Next Generation 9-1-1 across Michigan.

When the call comes in — we answer.

Michigan Public Safety Telecommunications Annual Conference

2026 MPSTC
Monday, May 18th - Thursday, May 21st

Van Dyk Mortgage Convention Center
460 W. Western Ave.
Muskegon, MI 49440

Hotel Accommodations
Delta Hotels Muskegon Convention Center
939 Third St
Muskegon, MI 49440

Featuring
Young Hero Award Luncheon
Welcome Reception at SOCIBOWL
Vendor Reception & Exhibits
Breakout Sessions

Keynote Speakers
Alex Sheen
Scott Medlin
Ricardo Martinez
Danielle Green
Jerry Thompson

2026 MPSTC Registration & Hotel Accommodations

APCO International Committee Sign Ups

APCO International Committees

Get Involved with APCO International Committees
APCO International’s committees play a critical role in advancing the public safety communications profession. These volunteer-driven groups examine key industry topics — from cybersecurity and emergency communications center standards to spectrum and frequency coordination — and help shape the future of our field. APCO’s committees have been instrumental in forming policy, developing technical and operational standards, and promoting meaningful change that benefits public safety professionals and the communities they serve.

APCO members are encouraged to get involved and lend their expertise. Committee sign-ups are open now and must be submitted by April 1, 2026.

Michigan Chapter L.E.A.D. Scholarship

Apply Today!

Applications are being accepted now through
September 1st, 2026.

Submit Applications to Cindy Fell at [email protected]

Scholarship Recipients will be announced at the 2026 Michigan APCO Annual Awards Dinner in Frankenmuth, Michigan.

LEAD Application

RPL Program Information

CPE Program Information

2026 Michigan APCO Annual Meeting & Awards Dinner

2026 Michigan APCO Annual Meeting & Awards Dinner
Recognizing Excellence in Telecommunications
Thursday, October 22nd, 2026
Michigan APCO Meeting: 2:00 pm
Social Hour: 5:00 pm
Dinner: 6:00 pm
Awards Presented After Dinner

Zehnder's of Frankenmuth
730 S. Main St.
Frankenmuth, MI 48734

Upcoming Joint APCO/NENA Meeting

Joint Michigan NENA & APCO Meeting

Join us for our May Michigan NENA & APCO Meeting on
Wednesday, May 20th at 3:00 pm

Van Dyk Mortgage Convention Center
406 W. Western Ave.
Muskegon, MI 49440

This meeting will be held in conjunction with the
Michigan Public Safety Telecommunications Conference

Free APCO Webinars

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CDEs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.