The Voice Behind the Call

Across Michigan, Public Safety Telecommunicators serve as the critical first link in the emergency response chain. This video highlights the dedication, professionalism, and expertise of the men and women who answer the call — every hour of every day.

As proud members of Michigan APCO and Michigan NENA, we recognize that 9-1-1 professionals are more than call takers and dispatchers. They are highly trained emergency communications specialists who provide lifesaving instructions, coordinate multi-agency responses, ensure responder safety, and serve as the calm presence in moments of chaos.

Before responders arrive on scene, telecommunicators are already at work — gathering critical information, prioritizing resources, providing Emergency Medical Dispatch instructions, and maintaining constant communication with field personnel. Their decisions, composure, and expertise directly impact outcomes.

This video offers a behind-the-scenes look at the skill, technology, teamwork, and unwavering commitment that define Michigan’s 9-1-1 community. It is a tribute to the unseen professionals whose voices guide the response when seconds matter most.

Public safety communications is a profession built on resilience, precision, compassion, and service. We are proud to stand together in advancing excellence, advocating for our workforce, and supporting the continued evolution of Next Generation 9-1-1 across Michigan.

When the call comes in — we answer.

2026 Chapter of Michigan APCO Annual Meeting & Awards Dinner 


​2026 Michigan APCO Annual Meeting & Awards Dinner​
Recognizing Excellence in Telecommunications
Thursday, October 22nd, 2026
Michigan APCO Meeting: 2:00 pm 
Social Hour: 5:00 pm
Dinner: 6:00 pm
Awards Presented: After Dinner

​Zehnder's of Frankenmuth 
730 S. Main St.
​Frankenmuth, MI 48734

Michigan Chapter of NENA Young Hero Award

The Michigan NENA Young Hero Committee in coordination with the Michigan Chapter of NENA is committed to recognizing children that have dialed 9-1-1 to save a life, protect property, or report a crime. 

How to Nominate a Young Hero:
Nominations must be completed by February 14, 2027, and must meet the following criteria:
  • The event must have occurred between January 1, 2026, and December 31, 2026
  • The child must be 16 years old or younger at the time of the call
  • The child must have dialed 9-1-1 to save a life, protect property or report a crime
  • The event must have a positive outcome
  • The family must consent to the nomination
  • An audio of the call must be included in the nomination
  • Nominations must be received by 4:00 pm on February 14th, 2027.
  • The family must be willing to travel to the 911 conference location (Muskegon, May 2027)
If you aren't sure if your child caller qualifies, submit your nomination form and the committee will make a decision.

Please submit a complete form for each nomination. If you have trouble attaching the recordings and documents, please reach out to Samantha Sturgis at [email protected] with a subject line of YOUNG HERO.

Michigan Public Safety Telecommunications Conference

2027 MPSTC
Monday, May 17th  - Thursday, May 20th 

​Van Dyk Mortgage Convention Center
460 W. Western Ave. 
Muskegon, MI 49440
​
Hotel Accommodations
Delta Hotels Muskegon Convention Center
939 Third St 
Muskegon, MI 49440

Featuring
Young Hero Award Luncheon 
Welcome Reception at SOCIBOWL
Vendor Reception & Exhibits
Breakout Sessions

Upcoming Joint APCO/NENA Meeting



​​Joint Michigan NENA & APCO Meeting 
​
Join us for our December Michigan NENA & APCO Meeting on
Thursday, December 3rd at 10:00 am
​
This meeting will be held virtually.
​

Michigan Chapter of APCO L.E.A.D. Scholarship


​​
​Apply Today!
Applications are being accepted now through 
September 1st, 2027. 

Submit Applications to Cindy Fell at [email protected]


Scholarship Recipients will be announced at the 2027 Michigan APCO Annual Awards Dinner in Frankenmuth, Michigan. 
© 2026, Michigan Chapter of APCO & NENA